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"Professional and considerate care"

About: East Surrey Hospital / Accident and emergency East Surrey Hospital / General surgery

(as the patient),

I was rushed into East surreys emergency department on the 13th March 2015 with extreme abdominal pains (It felt like I was dying). It turned out to be an emergency perforated ulcer.

From the moment I arrived I was fast tracked from x-ray to CT scan to a diagnosis.

I was advised of an impending operation by the most wonderful surgeon of whom his name escapes me. I would love to meet him again to thank him personally for his respect and care.

Within the same night I was wheeled down to theatre, prepped up for the anaesthetic, and before I knew it I was waking up in recovery, feeling most wonderful.

Seemingly teams of nurses and doctors were looking after us patients with the expected professionalism and dedication one would expect on a private ward.

I was then transferred to Copthorne ward and given the care required by an equally professional and considerate team of Consultants, nurses and other staff.

All in all I am proud and grateful to have been a patient at East Surrey Hospital and would recommend it to anyone. Don't knock the system.

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Responses

Response from Jamie Moore, Divisional Chief Nurse for Surgery, Surrey and Sussex Healthcare NHS Trust 10 years ago
Jamie Moore
Divisional Chief Nurse for Surgery,
Surrey and Sussex Healthcare NHS Trust
Submitted on 09/04/2015 at 12:53
Published on Care Opinion at 13:31


Many thanks for your postive feedback relating to your recent emergency admission. I will ensure you feedback is passed on to the teams concerned who I know will be pleased to hear that you are making a good recovery. The multi professional teams work hard to ensure seamless care is delivered at all times and to provide confidence and ressurance during what can be a very anxious time for patients.

With best wishes

Jamie Moore

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