"Professional and considerate care"

About: East Surrey Hospital / Accident and emergency East Surrey Hospital / General surgery

(as the patient),

I was rushed into East surreys emergency department on the 13th March 2015 with extreme abdominal pains (It felt like I was dying). It turned out to be an emergency perforated ulcer.

From the moment I arrived I was fast tracked from x-ray to CT scan to a diagnosis.

I was advised of an impending operation by the most wonderful surgeon of whom his name escapes me. I would love to meet him again to thank him personally for his respect and care.

Within the same night I was wheeled down to theatre, prepped up for the anaesthetic, and before I knew it I was waking up in recovery, feeling most wonderful.

Seemingly teams of nurses and doctors were looking after us patients with the expected professionalism and dedication one would expect on a private ward.

I was then transferred to Copthorne ward and given the care required by an equally professional and considerate team of Consultants, nurses and other staff.

All in all I am proud and grateful to have been a patient at East Surrey Hospital and would recommend it to anyone. Don't knock the system.

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Response from Jamie Moore, Divisional Chief Nurse for Surgery, Surrey and Sussex Healthcare NHS Trust

Many thanks for your postive feedback relating to your recent emergency admission. I will ensure you feedback is passed on to the teams concerned who I know will be pleased to hear that you are making a good recovery. The multi professional teams work hard to ensure seamless care is delivered at all times and to provide confidence and ressurance during what can be a very anxious time for patients.

With best wishes

Jamie Moore

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