"Investigation for a possible stroke. Excellent..."

About: Royal Blackburn Hospital

Referred by ambulance after seeing my GP with a weak arm and a partial loss of feeling in one hand. Assessed by the paramedics at home and then more fully at the hospital with no appreciable delay. Assessed by an A&E doctor and then a consultant. Sent for a CAT scan and a chest X Ray. Half an hour later we had a diagnosis and a treatment recommendation. Fortunately it was pressure on a nerve rather than a stroke. However, the speed of diagnosis matched that appropriate for a possible stroke. Excellent service on what was a busy evening

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Response from Royal Blackburn Hospital

Dear Mr Tanner Many thanks for your feedback on your experience of our Emergency Department at Royal Blackburn Hospital, thank-you for taking the time to do so; and I appreciate that the quick diagnosis was very welcome. I will make sure your appreciation is passed onto the teams concerned who will be very pleased to hear that your recent experience with us was really positive as we always strive to deliver safe, personal & effective care. If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a good visit for you we would really value this so that we can try to make it like this for every patient visiting our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 734471 or email me on wendy.stobbs@elht.nhs.uk. Or if you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk Many thanks again for commenting and best wishes on your continued recovery Wendy Stobbs, Senior Patient Experience Facilitator

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