"Having to complete a patient satisfaction survey while on HDU"

About: Queen's Medical Centre / Hepatobiliary and pancreatic surgery

(as the patient),

I had an electronic patient satisfaction survey pushed under my nose while still in High Dependency at Queen's Medical Centre, Nottingham.

Not sure what the protocols are for patient satisfaction surveys, but personally I would have preferred to do one after discharge, with fewer drugs in my system and without a clinician standing over me while I did it.

Of course we all want to be nice about 'our' NHS, but should not feel under pressure to fill in an electronic survey without time for reflection, just to meet some bureaucratic target.

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Response from Nottingham University Hospitals NHS Trust

Thank you for sharing your experience. All feedback is used to inform future improvements and in some cases to say ‘thank you’ to our staff when they have done a good job.

However, we appreciate there is a time and place (and indeed a way) in which to request patient feedback and it seems we didn’t get it quite right on this occasion. To help us to learn, it would be helpful to speak to you so that we can get a little more information to make the experience of future patients a better one. You can call us on 0115 9249924 ext. 67184 or email sarah.kennedy@nuh.nhs.uk

Response from Queen's Medical Centre

This feedback was originally posted in April 2015 via the Patient Opinion website. There is presently a technical problem with the NHS Choices website. This means a back log of comments are presently being pulled from the Patient Opinion website later than usual. We have escalated our concerns to the NHS Choices team, who have assured us that their team are working to resolve the problem. We responded to this post back in April 2015. This feedback was shared with the staff involved at the time.

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