"Knee Replacement. - July 2014"

About: Burnley General Hospital

I would recommend the hospital to anyone wishing to have joint replacement surgery. My experience was one of great professionalism and ability. From stepping into the ward to leaving after very successful treatment I found that surgery staff and after care staff (i.e. the nurses) were of the very highest standards which we expect of our NHS hospitals. They are all to be complemented on their dedication to our care and well-being. Thank you. Joseph Alan Taylor

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Response from Burnley General Hospital

Dear Mr Taylor Many thanks for your feedback on your experience of our Orthopaedics service at Burnley General Hospital, and thank-you for taking the time to do so. I will make sure your appreciation is passed onto the team who will be very pleased to hear that your recent experience with us was really positive as we always strive to deliver safe, personal & effective care. If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a good visit for you we would really value this so that we can try to make it like this for every patient visiting our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 734471 or email me on wendy.stobbs@elht.nhs.uk. Or if you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk Many thanks again for commenting and best wishes on your continued recovery Wendy Stobbs, Senior Patient Experience Facilitator

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