"Excellent Paramedic Service"

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a friend),

I found one of my friends collapsed on his kitchen floor.

I phoned for help and when the paramedics, Joanne Mathews and Mike Stevens, arrived I was very impressed with their efficiency and also the compassion that they showed to my 91 year old friend who was disorientated and confused by his situation.

After tests he was taken by ambulance to Treliske for further tests and treatment. Brilliant service from all involved.

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Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Roseland John

Thank you for taking the time to share your experience. I hope your friend is feeling much better now.

It is always rewarding to hear that our staff are continuing to provide excellent care to our patients when they need us most.

I will pass your kind comments onto Joanne and Mike, who came to your friends aid, and ensure they are recognised for the care they gave.

Thank you again for providing feedback on our service.

Kind regards


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