"Unable to get through to my Mental Heath Team"

About: Mersey Care NHS Trust / Adult mental health

(as the patient),

I have mental health Issues and when I try to phone my mental health team it mostly goes to the answer machine. I have left many messages but they never call me back.

Like right now I am feeling suicidal and yet again no answer. What am I supposed to do?

Mental health services are a joke.

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Response from Kim Guy, PALS Manager, Mersey Care NHS Trust

Thank you for your comments and we are sorry that your experience fell short of our expectations. Should you be unable to access the team and feel you require immediate support you can access our services via local accident and emergency departments.

The service manager has been working to improve access to the service by telephone and has reviewed and improved processes. The team will endeavour to respond in a timely manner.

If you would like to discuss this matter in more detail please contact the Patient Advice and Liaison Service (PALS), 0800 328 2941 pals@merseycare.nhs.uk or

Kim Guy Patient Experience


  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful