"Neglectful Treatment"

About: City Health Care Partnership CIC / Primary psychological and wellbeing services

(as the patient),

Had original assessment in December after over a month of waiting. Results were never passed to doctor. Tried to get treatment, was told I needed to retake an assessment before I can have treatment, and that I was "on the list" for an appointment some time in the future. Eventually I was called, and an appointment was made for a month after. It is now 5th April, 6 months after I originally sought treatment. I have now been told that second assessment I arranged, that I was due to attend within the next few days, was cancelled the day after I arranged it. I am disgusted, I feel completely insignificant, and can come to no other conclusion other than these services want to subversively encourage people to act on their mental illnesses.

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Response from Denise Everett, Senior operations manager for integrated community services - transition of care, City Health Care Partnership CIC

Hello Zolarix,

Thank you for your feedback. I am sorry that the service has not met your expectations, let me assure you that we take every complaint very seriously.

Could you please contact our customer care team on 01482 347627 to provide us with a little bit more information on your individual experience, this will allow us to investigate your situation.

Kind regards

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