"destroyed and left to suffer"

I used the service providedby st chads house, I suffer with PTSD and it is extremely difficult for me to leave this review as I am still terrified of the therapist I spoke with and their colleagues, I was terrified throughout the time I had therapy and distraught at how I was treated, I never believed people in the caring profession and say that they want to help can inflict so much trauma. I will never recover from how I was treated and have developed several lifelong illnesses as a result of placing my trust in the staff at st chads house, I am still in shock from the things they did and the things they said. I am a human being, I wish I wasn't, I wish I was just a number but people have feelings and many whom have mental illness have suffered a lot of trauma and emotional distress in the past and to have placed my trust in someone who slammed the phone down on me, repeatedly told me I was not a priority, who traumatised me over and over again then discharged me leaving me terrified of everything and everyone and a shell of the person I was before, then to wish me all the best. It truly is a joke that these are the people in charge of peoples health. I will never forget the repercussions of using this service or the arrogance and self absorption of the therapists and medical professionals I met with. But I've learnt I am in fact nothing as the person I only ever trusted believed this to be true, but never mind eh, all the best.

Story from NHS Choices

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Response from St George's Hospital

The Trust was so sorry to learn of your experience back in May 2013. Therefore, as a learning organisation we would encourage you to discuss your experiences further with us. Please can you consider contacting the Trust's Customer Services Department on 01785 783026. Thank you for sharing your experience with us.

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