"My mum was in for a week with pneumonia"

About: Royal Blackburn Hospital

I would just like to say a very special thank you to all the staff at the hospital especially the ones that looked after my mum in c3. I called each day from Nottingham and the staff were so helpful. She has been just discharged after some 8 days in hospital with Pneumonia. My mum lives in Nelson and this hospital although a 30 mile round trip for my dad to cover each day I can honestly say the hospital is better than the Queens Medical Centre in Nottingham for cleanliness,hospitality,and car parking facilities second to non. Pleas I hope this review is passed on to the staff at ward c3. I cannot thank them enough for all there kindness and help in making my mums stay in hospital bearable. Kindest regards. Andrew.

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Response from Royal Blackburn Hospital

Dear Andrew Many thanks for your feedback on your experience of our care for your mother on C3 at Royal Blackburn Hospital, and thank-you for taking the time to do so. I will make sure your appreciation is passed onto the team who will be very pleased to hear that your recent experience with us was really positive as we always strive to deliver safe, personal & effective care. Your mention of the cleanliness and hospitality are also lovely to hear. If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a good visit for you we would really value this so that we can try to make it like this for every patient visiting our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 734471 or email me on wendy.stobbs@elht.nhs.uk. Or if you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk Many thanks again for commenting and best wishes to your mother on her continued recovery Wendy Stobbs, Senior Patient Experience Facilitator

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