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Experiences in Drumchapel Hospital arran ward

Posted By book lover

"Experiences in Drumchapel Hospital arran ward"

About: Drumchapel Hospital

(as the patient),

Treatment had good results and discharged well able to cope with life at home. Physiotherapy hard work but effective. Andrew, Iain and Paul excellent. Food usually very good, . nursing a bit understaffed but kindly. Other patients rather noisy at night: they need better training!

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Responses

Response from Lorna Fairlie, Patient Experience, Public Involvement Project Manager, NHS Greater Glasgow and Clyde 9 years ago
Lorna Fairlie
Patient Experience, Public Involvement Project Manager,
NHS Greater Glasgow and Clyde

I work in a small team in NHS Greater Glasgow and Clyde which seeks to involve patients and carers in the work of the NHS. The biggest part of my role is in managing feedback projects across the Board area, one of which is Patient Opinion. It is my job to give our patients and carers the opportunity to give us feedback, and to make sure that this is passed to the right people to help us improve the services we provide.

Submitted on 07/04/2015 at 10:36
Published on Care Opinion at 11:30

Dear book lover

Thank you for taking the time to give us your feedback. We are out and about over the next week but will respond to your properly when we get back.

If you have something urgent you want to raise can we suggest you contact the Patient Advice and Support Service at http://www.cas.org.uk/about-us/partnerships-services/cab-service-partners/patient-advice-and-support-service or through your local Citizens Advice Bureau.

Thank you.

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Response from Niall McGrogan, Head of Patient Experience and Public Involvement, I work for Dr Margaret Maguire, the Director of Nursing, here at NHS Greater Glasgow and Clyde, NHS Greater Glasgow & Clyde 9 years ago
Niall McGrogan
Head of Patient Experience and Public Involvement, I work for Dr Margaret Maguire, the Director of Nursing, here at NHS Greater Glasgow and Clyde,
NHS Greater Glasgow & Clyde

.Hello – my name is Niall Mc Grogan. I lead a small team in NHS Greater Glasgow and Clyde that seeks to involve patients and carers in the work of the NHS. We support our colleagues seek and use feedback to help make improvement to services. We also engage with community and voluntary groups to help build relationships with local people and their hospitals. On Patient Opinion, I am supported by Lorna Gray, Project Manager Patient Experience Public Involvement.

Submitted on 14/04/2015 at 16:36
Published on Care Opinion at 16:50

Dear Book Lover

Thank you for posting your thoughts about your stay in the Arran ward in Drumchapel Hospital. We know that noise at night is something which can disturb our patients sleep and rest and is something we constantly try to be aware of. However, it sometimes isnt always possible to provide the ideal environment.

Im delighted that your hard work at the physiotherapy exercises has paid off. I will convey your very kind words to the staff and on their behalf may I thank you for taking the time to praise their efforts. Im sure they will be delighted.

I hope your recovery continues.

Best wishes,

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