"Taken in on time but kept waiting for over two hrs"

Receptionist not very friendly,nursing staff very good,having to give private information such as DOB etc in front of another patient,was told there would be a delay due to a hold up,but did not realise it would be above two hrs later,hubby was left in waiting room for this amount of time,however when things got moving everyone was nice and was over with in no time,and even got a welcome cup of tea and biscuit if i wanted. Although this was my first time at Euxton hall my experience was not too bad and things went smoothly.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Euxton Hall Hospital

Thank you for your feedback in regard to your recent visit to Euxton Hall Hospital and we are sorry that our reception team did not meet your expectations on this occasion. We take all feedback seriously and would like the opportunity to discuss this with you in more detail. Should you wish to discuss your concerns please email Lisa.Rhodes@ramsayhealth.co.uk who will be more than happy to talk over your experience further.

  • {{helpful}} of {{total()}} people think this response is helpful