"I had telephoned NHS Direct around ..."

About: Chippenham Hospital

(as the patient),

What I liked

I had telephoned NHS Direct around 11pm one weekday after experiencing an allergic skin reaction to a product which anithistamine tablets had failed to reduce. After establishing that I did not need an emergency ambulance, NHS Direct told me a nurse would call me back - in two hours! Instead I walked the five minutes to Chippenham Hospital Minor Injuries Unit where I was seen very promptly and treated immediately (although there was no serious danger or injury). An hour before NHS Direct would have returned my call I was back at home.

What could be improved

Nothing - the staff were excellent, I was promptly seen, treated sympathetically and effectively. The only thing which could have been improved was the service from NHS Direct (who failed to respond to my online complaint)!

Story from NHS Choices

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