"Poor Compashion"

About: Hull Royal Infirmary

It's my mums memorial today and unfortunately I have had to take my wife in to this uncaring hospital. I have just phoned Cedar ward waited for 15 minutes for an answer. Keep in mind I'm worried about my wife's welbeing the nurse said your wife is fine but she is stopping in overnight obviously I'm pretty concerned at this point and asked for them to elaborate, they replied "I don't know who you are I can't tell you anything call back in an hour". When I go back a little later today they are going to have to explain. It's all our hard earned tax money that's paying for this poor service.

Story from NHS Choices

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Response from Hull Royal Infirmary

Dear Martin, Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience and we will ensure that the staff concerned on Cedar ward are made aware. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk . If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Experience and Engagement Department Hull and East Yorkshire Hospitals NHS Trust.

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