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"X-Ray appointment"

About: William Harvey Hospital (Ashford)

I attended x-ray following a GP referral. All the staff were extremely helpful and I had only just sat down when I was called through to the x-ray room. The x-ray technician was very polite and checked the film before letter me go. I asked how long the report would take and was told 1-2 weeks. However, I called my GP the following day for another test result and I was just about to hang up when the GP's receptionist said that my x-ray was already reported. I couldn't believe that it was so quick - less than 24 hour turnaround. I couldn't get any better if I had gone privately. Thank you to the x-ray team.

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Responses

Response from Julie Pearce, Chief Nurse + Director of Quality + Operations, East Kent Hospitals University NHS Foundation Trust 9 years ago
Julie Pearce
Chief Nurse + Director of Quality + Operations,
East Kent Hospitals University NHS Foundation Trust

I am responsible for quality improvement which includes patient safety and patient experience

Submitted on 06/04/2015 at 17:59
Published on Care Opinion at 20:02


Thank you for your feedback, really glad you were happy with our service. Our staff work hard to provide an efficient service with kindness and a smile.

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