"Very confused by the whole process"

About: Shropshire and Staffordshire Telford referral and quality service (TRAQS)

(as the patient),

Replacement ear aid: (

Very confused by the whole process

The GP didn’t tell me about TRAQS involvement to start with. I was first given a letter by my GP to contact Specsavers direct to make the appointment. Specsavers told me to contact the GP again to go through TRAQS – this took a week to do.

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