"Blood test"

About: King's College Hospital (Dulwich)

I visited for blood tests. It is an old hospital building. I followed the signs and found the blood test unit easily. There were plenty of seats and a water cooler. But the paint was flaking off the wall in one place so it was not a very pleasant place to wait. From a previous visit I knew that I needed to take a ticket and wait in the waiting room for my number to be called. But at least one other person failed to notice the ticket machine and waited some time before she realised that she needed a number if she was to be seen. As there are no reception staff for this unit I think the ticket machine should be better signposted. There was a wait of about 15 minutes before the first person was called. That seemed to be because someone was recovering in the room where the blood was to be taken. Once that person was able to leave the room those waiting began to seen quite quickly. The person who took my blood was efficient and pleasant enough. They made no apology, however, for the delay. On my way out I used the toilet. Although there was a sign advising of the need to wash your hands there was no soap in the soap dispenser. The water was hot but the hand dryer was inadequate. I think it would be a good idea to have a schedule of toilet inspections on the wall as they do in coffee shops to help ensure that they are inspected regularly. While I was using the toilet a man in what seemed to be a green NHS uniform came out of one of the stalls, presumably having defecated. He made no attempt to wash his hands. I expect hygiene standards in the NHS to be higher than normal. So it is frightening that it employs people who are not capable of upholding the most basic standards of person cleanliness.

Story from NHS Choices

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