"Left completely in limbo"

About: Good Hope Hospital / Accident & emergency

(as the patient),

Today I took myself to G. H. H experiencing bleeding in early pregnancy. I should state this is my 4th pregnancy 1 which has resulted in a live birth, and now subsequently 3 which have ended in early miscarriage. The "treatment" and "care" I received whilst in your majors department this morning was disgusting. My blood pressure was checked and past medical history explained to a nurse who treated me with a prejudged opinion. After previously experiencing terrible standards of care and after being left to bleed for 4 days on a hospital ward without any explanation as to what was actually happening as it appears no members of staff are equipped to deal with miscarriage of a weekend I was understandably anxious and awaiting the same version of events. The prejudged attitude was disgusting as it was as though I was unsure of what was happening to myself even though my previous history had already been explained. When I explained this to the on duty nurse her response was "that's probably what's going to happen again" "you won't be seen today a referral for EPAU will be made and an appointment for their next available date, where you'll probably be sent home with a leaflet" there was 0 compassion, 0 care given to me. The pregnancy was not confirmed, no HCG tests were carried out, my blood pressure was checked and I feel although I was then left to deal with the event without any medical help, assistance or explanation. I was left completely in limbo as to what was actually happening.

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Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear K123

Thank you for your feedback regarding your recent experience at Good Hope Hospital Emergency Department.

I am so very sorry for your loss, and to read of your experience and would very much like to speak with you directly to obtain more information so that I can identify you on our hospital system and look into your experience most appropriately.

Can I please ask you to call me at your convenience on 0121 424 0808 or email me: marie.helebert@heartofengland.nhs.uk.

I look forward to hearing from you.

Yours Sincerely

Marie Helebert

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