"broken bones in foot"

About: Gosport War Memorial Hospital

Visited Gosport war memorial on 13th feburary with swollen right foot, was asked if it hurt straight away, which it didn't, so was told by nurse it was not broken. They told me to tell my doctor it was not broken so they didn't send me back to them. I then went to see my own doctor at brockhurst medical centre, on Tuesday 17th. The doctor said I had nail fungal, & gave me antibiotics. One week later I went back to brockhurst to see another doctor, they asked if it was better, I said no different so they gave me more antibiotics. A week later I saw another doctor who gave me more antibiotics, said come back Monday if not better. They said it might be dvt, so made me appointment with qa hospital. the appointment was 9th april but got cancelation on 31st march. I had a ultra sound scan and was told it didn't show much and needed an xray which could have been done at war memorial, on 13th feburary. So not only did it cost £4.20 on car park, and an ultra scan I need not of had, just an xray. I have now wasted at least 3 weeks of work upaid when I coul have been wearing healing with the boot the qa have just given me.

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Response from Jane Tibble, Complaints and PALS Officer, Complaints and PALS, Southern Health NHS Foundation Trust

Dear Tom,

Your feedback has been shared with Portsmouth Hospital's who manage the minior injuries unit at Gosport War Memorial Hospital. Please find their reply below:

Thank you for taking the time to write in and share your feedback with us. We are so sorry to learn about your experience at Gosport War Memorial Hospital.

We would be more than happy to look into this further for you if you would like. If so, then please write to our PALS Team at PHT.Pals@porthosp.nhs.uk or contact us via our free phone on 0800 917 6039.

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Response from Gosport War Memorial Hospital

Thank you for your comments relating to your experience at Gosport War Memorial and the Queen Alexandra Hospital. The services you have referred to at these sites are managed by Portsmouth Hospitals NHS Trust. Their Patient Experience Team will be able to help you regarding your concerns and can be contacted on 02392 286000 to investigate what has happened for you. Best wishes, Complaints and PALS Team, Southern Health NHS Foundation trust

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