"Visit to A&E"

About: Lister Hospital

I attended A&E on Saturday 28/3/15. It was extremely busy which is obviously no fault of the staff. I wasn't feeling well at all but had to stand for long periods due to the lack of seating in the waiting area. All the staff I dealt with were friendly and competent. My main concern was the dirty state of a cubicle I was treated in which had blood drops all over the floor and the lack of privacy. There was one doctor examining and diagnosing patients in a corridor. Everything that was said to these patients could be overheard by everyone else in the waiting area. I was asked to wait in the clinical decisions unit in a waiting room. Whilst in the room two other people were dealt with by medical staff and diagnosed in front of everyone else. I was then myself diagnosed in front of two other people in the waiting room. I was not at all happy with the lack of privacy I was afforded.

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Response from Lister Hospital

Whilst we’re really pleased that you felt our team were both friendly and competent, we are concerned about your comments regarding cleanliness and privacy – both of which we take very seriously. We will share your comments with the senior emergency department team and ask them to investigate. Meanwhile, we hope you are back home and making a good recovery.

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