"rude unhelpful practicioner nurse in A and E"

About: University Hospital Of North Durham

I attended the A and E department in extreme pain caused by an ulcerated jaw and wisdom tooth. After almost three hours I was attended by a practicioner nurse who was rude and most unhelpful, talking over me, and stridently telling me 'they' were not Dentists. I was deeply offended by their negative dictatorial manner and very sorry to see such standards in an NHS teaching hospital especially as I was in too much pain to defend myself. Also there were no receipt boxes in which to deposit the comments forms which are designed to indicate service levels. This deterred me from leaving my complaint concerning treatment.

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Response from University Hospital Of North Durham

Thank you for providing feedback on your recent visit to the University Hospital of North Durham and in particular the A&E department. I am very sorry to hear that you were unhappy with your experience on this occasion and we will make sure your feedback is passed to the matron for the service so she can disuss this with the staff. We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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