"Very high standard of urgent and ongoing care..."

About: Forth Valley Royal Hospital / Renal unit

(as the patient),

I just wanted to post a message about the excellent care I've received at Forth Valley Royal Hospital - probably from more departments than I can think of! I'll try to keep this short - could easily turn into a Nordic saga.

At the beginning of January I attended for a scan for kidney stones and discovered a stone had been blocking my kidney for years and it was done for. There was a danger from sepsis so within an hour I was in Radiology to have a drain put in. The staff in Radiology were amazing - cheerful, reassuring and thoroughly professional.

I was kept in for a few days, to make sure the infection was gone etc... the care I had on the surgical ward was exemplary; very reassuring as I now knew I'd be back to have the kidney removed.

Detailed scans and tests over the next few weeks confirmed the kidney is a passenger and has to go. On every single visit I made to the hospital I've never had an excessive wait (barely had to wait at all) and the staff have been wonderful. The consultant, Mr Lamb, took time to explain in detail what the problem was, the surgical options and recovery implications. He also contacted me (and my GP) by letter when the decision was made whether to use open or keyhole surgery.

Now I'm about to go in to have the kidney removed (3 days to go) and I think I'd be feeling a lot more worried about it if I hadn't benefited from the high standard of patient care. Can't deny I'm a bit apprehensive - but I can be certain that I'm in good hands and will receive the best of care, which goes a long way to reassuring me and my family.

After researching my condition online (information junkie) it's clear how lucky we are with our NHS - so many people in the U. S. and elsewhere unable to get the treatment they need.

A huge and heartfelt thanks to everyone at FVRH.

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Response from Pauline Marland, Person Centred Patient Experience Coordinator, Department of Nursing, NHS Forth Valley

Thank you for taking the time to post you feedback, I am really pleased to see that you had a very positive experience here at Forth Valley.

I have shared your feedback with the staff and departments that you have mentioned in your posting. Staff really appreciate receiving feedback, it really does make a difference to them.

I notice in your posting that you were due for surgery, I hope this has all gone well for you, and you are now well on the road to a good recovery.

Kindest regards

Pauline Marland

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Update posted by manwithabag (the patient)

Thanks Pauline - more than happy to give credit where credit's due... and it's certainly due. I noticed a few people have read this, so I thought I'd post an update in case it helps reassure anyone awaiting surgery.

The errant kidney was removed by open surgery on 3rd April, I spent two days in ICU (where the care and attention couldn't have been better!) and was then moved to Ward B31. I followed all the advice about getting moving, breathing exercises, wearing my compression socks etc and was able to go home only two days later! I've stayed as active as I can and have been back at work (desk job) for three weeks.

Still a long way to go until I'm back to normal - lifting, stretching and (unfortunately) fast walking are all out of reach for now and I still feel tired a lot of the time. But I'm glad to see the back of that pesky drainage bag at last!

This kidney problem has taken over since the beginning of this year, and as a consequence I feel like I've missed out on life for the last six months - but without the care and attention I've received, things would have been a lot, lot worse. Once again, a huge thank you to everyone involved!