"XRay department experience"
About: Monklands District General Hospital / Trauma & orthopaedics Monklands District General Hospital Trauma & orthopaedics ML6 0JS
Posted by just a Mum (as ),
Today I took my daughter to Monklands Hospital to have an xray of her hand after referral from our GP. My daughter has had Raynauds from a young age and up until recently has had the usual raynauds symptoms however nothing of concern. She is 14 and has been experiencing painful swollen joints for a few mths now and our GP felt the need to exclude injury...so I took her to Monklands Hospital today for her Xray, as her Mum I'm worried about her symptoms due to her history of Raynauds and what potential changes related to her hands could mean.
I arrived at the X ray reception desk staff were friendly and asked us to take a seat in the waiting area where many other people waited to be seen. A radiographer came out and called my daughters name . There was no introduction and no explanation to me what to expect the interaction was not what I would expect for a child arriving for an xray. As I sat in the department patients on trolleys who clearly were inpatients waiting to be seen. There did not seem to be any effort to protect there privacy and dignity. I then witnessed a radiographer boast to their team mate that they had got a patient through first saying,You snooze you lose, in full earshot of every member of the public waiting for whatever reason to be seen.
I went to reception to ask if they had feedback forms as I felt the interaction in the department could be much improved. They immediately asked if I would like the contact to complain. They then looked for the radiographer in charge.
My daughter came out of Xray on her own, no member of staff felt that it might just be the right thing to do by taking 2 mins to tell me that she had had her xray and when they thought it would be available to the GP. If I'm honest I have no idea if they knew anything about my daughter. They just processed her! !
The senior radiographer came to me with a brown envelope with the name of the complaints manager hand written on it. I didn't want to complain I wanted to feedback the experience so that they would hopefully reflect on the service they provide. I was told it was a "legal requirement and for privacy" that they didn't explain anything to me as my Daughter is 14....Honestly I have no words. I wondered about the privacy of all the inpatients stacked up for imaging in sight of everyone waiting.
It doesn't matter how busy we are in our working life, shift, moment it takes staff with pride about the service to take the time to just be friendly, professional and help the public feel cared for.... a simple Hello, a simple introduction.
My daughter said to me as we left ....well mum at least we got seen quickly! !