"inadequate communication"

About: Royal Blackburn Hospital

(as a relative),

My sister was left with a cannula in her arm for 6 days when it was supposed to be changed after 72/96 hours resulting in her arm being swollen and extremely painful to move. She has been telling both nurses and doctors that she feels she has a water infection and only on the day she was meant to be leaving (8 days later) are they now doing a dip test. Also she was catheterised for 8 days and the doctor said that she should of come off it days ago as they had stopped measuring the output.

I can appreciate nurses are busy as are doctors but there is no excuse for lack of communication as they have staff hand overs and write up notes throughout the day.

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Response from Royal Blackburn Hospital

Many thanks for your feedback on your experience of our services, and thank-you for taking the time to do so. In order to pass on and action your concerns I will need further information from you so that we can investigate. I am very sorry to hear that your sister's recent experience with us wasn't what you both expected as we always strive to deliver safe, personal & effective care. If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a poor visit for you we would really value this so that we can try to improve things for every patient visiting our hospitals and services. You can either contact me (Meg Davey) on 01254 733698 or email me on Margaret.davey@elht.nhs.uk. If you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

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