"Courtesy and kindness at cystoscopy n CT scan in..."

About: Stepping Hill Hospital

I am a very anxious patient who was petrified by the thought of the above procedures. However the staff at the urology department from reception to the person doing the cystoscopy were kindness itself. Their patience competence and compassion towards myself was humbling and reassuring. From first getting my appointment and ringing the department to see if I could be asleep during the procedure I spoke to a nurse who had had the procedure themselves and their reassurance supported and enabled me to attend the appointment. All the staff were wonderful in this department and I can't praise them highly enough. Today I went for a CT scan and the two members of staff on duty there were very kind, considerate and keen to protect my dignity. All in all a first class service that can't be faulted.

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Response from Stepping Hill Hospital

Thank you for taking the time to provide such positive feedback. I will make sure that the staff in the urology department are aware of your comments, and I am sure they will be pleased to read your kind words. I will pass your comments to all involved in your care. Kieren Done Complaints and Customer Service Team Manager

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