"staff are rude and they just stand about"

About: Lister Hospital

Been waiting from 2:30 till 18:33 and still not been seen, I've found some of the staff are rude and slow! Some of them look like they haven't got a clue, walking around the waiting room with there hands on there heads, a few smiles to make the patients happy would not hurt at all! I think something should be done about this, it's beyond ridiculous!

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Story from NHS Choices

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Response from Lister Hospital

We're sorry that you are unhappy with how your recent experience at the Lister's emergency department. Whilst we will share your comments with them, we know that they would like to talk to you to understand what happened and what can be done to help improve the experience for others. If you're happy to do that, then just email us at generalenquiries.enh-tr@nhs.net and we'll get this set up for you. In the meantime, we do hope that you got seen and are now feeling better.

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