"Day surgery admission"

About: Wycombe Hospital

I had an appointment for day surgery which was booked for the morning. Everybody in the team really impressed me on their professionalism, team working, and patient respect. At all times I was able to ask questions. I was introduced to the people who would be involved in my treatment. Unfortunately my time came up last of morning surgery so quite a long wait, but hey somebody has to be last, and the staff never made me feel abandoned. I was taken to ward 12a for recovery, again the staff were so kind and reassuring. Every member of the hospital staff that I came in contact with had the same friendly approach. I would like to make sure that the doctor and their team receive my utmost thanks, at a time when people find it easier to complain.

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Response from Anthony Banton, Patient Experience Manager, Buckinghamshire Healthcare NHS Trust

Dear responder

Thank you for your kind words of encouragement. Every month in 2014/15 we receive over 2000 compliments from individuals like yourself and where possible we pass all compliments onto the relevant staff as we know your comments contribute to encouraging our staff to continue to provide a great level of care.

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