"Poor treatment"

About: Hereford County Hospital

I attended A&E with a referral phone call from my oncologist in Birmingham. This meant I would be seen reasonably quickly. We were seen quickly, there was actually no-one in the waiting room despite it being a Saturday evening at 7pm. After teling the same story to 2 different people, one of whom was the triage nurse, the second the doctor, there appeared to be no record of the call made by my oncologist earlier. The doctor I saw in the Clinical Assessment Unit was unable to take a blood sample. The doctor tried once and then said they 'wouldn't bother'. As I was dehydrated the doctor gave me a 500ml bag of fluid and then asked for a urine sample which I managed to produce. Their physical exam was cursory even though I had given them a clear description of my symptoms, including those indicating the correct diagnosis.. The doctor diagnosed me with a urinary tract infection and sent me home with antibiotics. This despite the fact I was so weak I could barely stand, I was barely conscious, I was in pain and vomiting. The next day I did not improve, I was still vomiting and barely in touch with reality. On Monday my oncology team called from Birmingham to see how I was. They immediately asked me to come to their clinic where I was assessed and diagnosed with bowel obstruction. Fortunately I got the right treatment. I was told to stop taking the antibiotic as I did not have a urinary tract infection. My oncologist considered that my treatment in Hereford was so below standard that they wanted to make an official complaint. I asked them not too.

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Response from Hereford County Hospital

On behalf of the Wye Valley NHS Trust thank you for your comments in respect of your recent experience here at the County Hospital. In order to look into your concerns please can you contact the Patient Experience Team on 01432 372986. Patient Experience Team

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