"convenient to work!"

About: Gloucestershire Royal Hospital

(as the patient),

What I liked

convenient to work!

What could be improved

firt diagnosis or problems presented to gp on july16 th!, when referal was made, speed of access! (rhematology)

Anything else?

was bumped to moreton in marsh to meet nhs waiting targets, had blood tests and xrays oraganised (save waiting to sept!), saw glos

consultant in sept 21st, different consultant, more xrays, more blood tests, no reassurrance, in considerable pain, no diagnosis!, ultra sound xray of extremities ordered, oct 21st!, still awaiting nhs diagnosis on nov 4th at next consultant appoint very very poor almost 5 months!!!, have paid privately for an interim diagnosis, by the way I WORK FOR GLOS ROYAL and I AM FAR FROM IMPRESSED, THE ultra sound staff on booking the appointment first could be bothered to help book my appoint ment( I went in person!), left the booking office unattended and were etremely unhelpful I am ashamed to admit that I WORK with such people, a customer/ pateint care is badly required, the standard of care from glos royal has been poor , patchy, and very long

Story from NHS Choices

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Response from Gloucestershire Royal Hospital

Please accept our apologies for the experience you have had as a patient. It would be extremely helpful to know more detail and to be able to feed your experiences into the ongoing programmes for improving our patient pathways, the way patients move through the hospital system. Your experience as both a patient and a member of staff place you in a special position of knowledge. Please do contact the patient Advice and Liaison (PALS) service.

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