"Elderly parent received excellent service"

About: Rochdale Infirmary

My mother suffered a shin wound during the night and couldn't stem the flow of blood. I was called and visited mother to assist and and after twice trying the NHS 111 service without success contacted BARDOC who advised and recommended visiting the Urgent Care Centre at Rochdale Infirmary where we arrived around 07:30. An empty waiting room saw us booked in very quickly and mother being treated within a few minutes. All three nursing staff that we saw were pleasant, professional and deeply caring. They introduced themselves, ensured mother was comfortable, diagnosed and treated the wound and provided tea and toast as breakfast had been missed. The wound required three separate pressure dressings with 30 minutes between them before the blood flow was stemmed and after applying steri-strips and a further check a final dressing was applied. A district nurse visit was arranged, advice given to rest and keep leg elevated and discharge completed. The entire experience was a positive one and I can't think how the treatment and attention received could be improved, well done to all concerned.

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Response from Rochdale Infirmary

Thank you for leaving your comment regarding your visit to the Urgent Care Centre at Rochdale Infirmary. We are very pleased you were happy with the service we provided for you. We are also pleased your experience was a positive one. We will forward your comment to the department manager to share with the rest of the team.

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