"poor internal communication"

About: Leicester Royal Infirmary

Last Monday 16th March my father was brought in by ambulance after a collapsing and having a seizure. After tests we were handed a first fit leaflet and discharged by the doctor. We were told to expect an appointment within a week with the neurology department (which later i learned is at general hospital). I ran the neurology department on 5 seperate occasions in a week - sometimes not even getting an answer. In the end I was given a number for a and e at Royal. I rang them and the administration staff who answered the phone was incredibly polite and checked to see if anything had been faxed or messaged over. In the end they ended up sending a fax on the 27th March (11 days after my fathers seizure. Since then my father and our family has been anxious as we were told he was not allowed to drive or bathe without the door being locked etc. In such an advanced age you would have thought something could have been emailed or sent through to the other hospital...but 11 days? I rang the neurology department and they received the fax ; but it has been placed on a consultants tray. Now Im waiting for an appointment so that I an accompany my father - and we have a trip booked on the 3rd April 2015? Am i going to have to wait another 11 days? ridiculous communication.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Leicester Royal Infirmary

Dear reviewer, Thank you for taking the time to post your comment. We are really sorry to hear about your experience of trying to get an appointment for your father with our Neurology department. This does not reflect the level of service we expect our patients to receive. We would like to investigate your concerns further so we can improve our internal processes for future patients and ensure your father receives the treatment he needs. If you are happy for us to do so, please send your details (name, address, date of birth and hospital number) to me, by emailing jodie.bale@uhl-tr.nhs.uk. Kind regards, Jodie Bale Service Manager for Leicester's Hospitals

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful