"poor reception"

About: Cheltenham General Hospital

visited nhs web site for whereabouts of prestbury ward . parked in sandford lido carpark as directed by map on website, miles away from west wing where ward was. surely a map should be sent with the appointment letter. found the ward and booked in at reception, over an hour later a nurse came out asking why we had not turned up. apparently the two receptionists had failed to fill out a yellow form and place it on the counter , they were obviously more interested in planning a night out. all the time my wife was waiting with an overfull bladder for a scan . as we had overrun our time slot we could not fit in the full treatment and will now have to return . four hours there £7 parking great day .

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Response from Cheltenham General Hospital

Hello there, So sorry to hear about this experience of our hospital. This does not sound like the kind of experience we aspire to provide for our patients and would like to look into it further to establish how we can improve. Would you be happy to get in touch with our patient liaison (PALS ) team so they can take a few more details? You can call them on 0800 019 3282 (Free phone) or email pals.gloucestershirehospitals@glos.nhs.uk Thank you for bringing this to our attention. Best wishes The team at Gloucestershire Hospitals NHS Foundation Trust

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