"pediatric (a&e) and children's assessment unit"

About: St George's Hospital (Tooting) (London)

On arriving at a&e at St Georges hospital with my 3 year old son who had a bad bang to his face and eye area. We had a short wait to be seen by triage then from there taken straight through. After a short wait we was seen by the paediatric doctor who listened to everything that we said, went through what happened and listened to our concerns with regards to my son's injury. The doctor showed understanding and empathy throughout the whole time we was there, and was the most professional knowledgeable, understanding doctor I have ever come across. The doctor's bed side manner was exceptional, and the care and attention given to my son was outstanding. The doctor laid out the things which they were concerned about from the things which didn't, and moved my son to a quieter location in a assessment unit to watch over him and continue observations on him at hourly intervals. At the end of a long good few hours the doctor said they were more than happy for my son to go home, and with how the doctor observed him and listened to our concerns and explained a very thing to us, I was more than confident to take my son home. We even got a call the next evening to see how he was, as the doctor knew how worried we was on first arrival. Fantastic service exceptional staff and exceptional knowledgeable professional doctor, on a different level. Well done, St Georges.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from St George's Hospital (Tooting)

Thank you very much for taking the time to post your feedback about your experience at St George’s Hospital. Your kind comments about how the staff cared for you in what can be a very stressful situation, will be passed onto the management of the department. They in turn will inform the staff. We are very pleased to read that you found the doctor understanding and that the doctor was the most professional, knowledgeable, understanding doctor you had ever come across.

  • {{helpful}} of {{total()}} people think this response is helpful