"If I need hospital services I will be using..."

About: Royal Hampshire County Hospital

As a clumsy person who enjoys extreme activities I've visited a few hospitals in my life. Mostly Southampton general which is (through no fault of the ground zero workers) a nightmare. Winchester was completely different. Yes there was a wait, that's to be expected but it was not unreasonably long considering I didn't have bits in danger of falling off. When I was seen though that was the biggest difference. For once I didn't feel like it was a waste of their time. The wonderful friendly member of staff treating me assessed me thoroughly, considered the possibility that an ongoing condition may have an impact on what I thought was an unrelated issue and checked that out and off I toddled to xray. The wait time there was almost nonexistent and the radiographer super nice and efficient while also being gentle and not rush rush. When that was done I was seen again by the same nurse(?) who sent me, they clearly explained what they had found and what they hadn't and what came next. (Physio - sigh but not space boot - yay) they arranged that there and then (shocked and amazed me that bit) and it was a week away, not so far in the future that I couldn't poke it with a long stick. They also told me what I could and couldn't and should and shouldn't do in the meantime, advised me on pain management and checked if I had any questions and more importantly that I understood everything. Efficient, invested, empathic - big thumbs up Winchester. .... but please don't be offended when I say I hope I won't be back!

Story from NHS Choices

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Response from Royal Hampshire County Hospital

Thank you for your comments about your recent visit to our Emergency Department. It is always good to hear positive feedback on the care and treatment patients have received. I will ensure that the Emergency Department see these kind words and I am sure they will be greatly encouraged by them. Mary Edwards, Chief Executive Mary.edwards@hhft.nhs.uk

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