"I am glad I persevered as she was seen by the appropriate people"
About: NHS 24 NHS 24 NHS Lanarkshire NHS Lanarkshire Wishaw General Hospital / Emergency department Wishaw General Hospital Emergency department ML2 0DP Wishaw General Hospital / Paediatrics Wishaw General Hospital Paediatrics ML2 0DP
Posted by SEA15 (as ),
My young daughter was unwell and has been seen by both her own gp and medical staff in a&e who failed to find anything wrong even although her temperature was consistently sitting at 39 or higher. We were sent home just to observe her. Her temp climbed to 40 overnight and as a concerned mum I called nhs 24 as I felt it would be pointless to take her back to a&e. The nurse I spoke to was very patronising and I felt I was over reacting about my daughters situation. When I told her I was unable to get my daughter to take calpol or ibuprofen I was told there is always a way to get a child to take medicine. I felt totally inferior and as if I could do more for my daughter. I felt she reluctantly made an appointment for us to see the dr again. The doctor who we did see was lovely and agreed there was something not right with our little girl and she was referred to the paediatric team in ward 19 who were absolutely amazing with our daughter. Dr jo and her team quickly found out she had swollen, infected tonsils and she needed antibiotics to clear the infection. Hence the reason why she wouldn't eat or take medicine as it was too sore for her to do so.
I feel she was failed by various people and her infection could have been spotted earlier in day, but I am glad I persevered as she was eventually seen by the appropriate people. If I had listened to the nurse on the phone and just kept persevering with trying to get her to take calpol I really dread to think what could have happened. I would like to say thank you to dr jo and her team in ward 19 who reassured me that I had done the right thing by persevering and also for the care they gave my daughter.