"Initial consultation and pre-ops ..."

About: Cheltenham General Hospital

(as the patient),

What I liked

Initial consultation

and pre-ops with staff in Pamington Suite

What could be improved

Blood tests

Lifts not operating and taking detours on trolleys - likewise when being moved from Recovery Room by student nurse who had only been there six weeks and another new member of staff - did not feel very confident.

Prescott Ward "C" - very unclean toilets.

Offered epidural on morning of op difficulty in locating correct spot - felt pain on left side and complete "dead leg" on right side.

Buzzer being left out of reach when on drips and catheters and being unable to summon help for pain relief. Losing control of pain very badly twice and having Pain Relief Team come to assist - thank goodness for morphine!

Prescott Ward toilet C particularly very unclean.

Picked up infection from catheter and on wound resulting in three different lots of strong antibiotics.

Other patients who were already "slightly" able having to help patients who could not reach buzzers for nurses - help with drinks, etc due to lack of staff.

Patients from Delancey Hospital with Alzheimer's needs put on Prescott Ward and due to their condition walked the wards all night disturbing other patients.

Elderly patients not helped enough with eating at meal times.

Food would not help anyones recovery - not appetising - not fresh -

mostly sustained on tea - porridge

Anything else?

Parking fees

Nursing staff - many more needed.

Whole hospital could do with revamp or relocation to more suitable site.

Story from NHS Choices

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Response from Cheltenham General Hospital

Thank you for your comments and we are sorry to hear that you were unhappy with your recent experience. We do take the views of our patients very seriously and would welcome personal contact, because in order to look into your concerns in detail we would need more information.

If you would like to make contact please call the Patient Advice and Liaison Service (PALS) on 0800 0193282.

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