"the aneathatist i saw prior to ..."

About: Cheltenham General Hospital

(as the patient),

What I liked

the aneathatist i saw prior to my op - she was the only one who took my meat allergy seriously and assured me she would make sure i was not given anything unsuitable whilst i was in surgery.

What could be improved

catering - dispite having 'meat alleregy' and 'vegetarian diet' written on the board above my bed - the member of staff ordered my meals for the next day as i was still in surgery ordered me a meat based meal!! i basically had to go without as an alternative meal could not be provided at 'this late stage' . i kept refusing fragmin as it is porcine based as each time was made to feel like i was being difficult (one nurse offered to discuss this with pharmacy but never did). my surgery was on friday and the ward did not have a ward round following that until untill 10 am on sunday - thankfully i was discharged.

Anything else?

single sex female ward had 3 male patients on it to start with - the were apoligised to but no apolgies were made to female patients. although the problem was resolved quickly and the males were moved in a few hours.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Cheltenham General Hospital

Thank you for your comments and we are sorry to hear that you were unhappy with your recent experience. We do take the views of our patients very seriously and would welcome personal contact, because in order to look into your concerns in detail we would need more information.

The Trust is able to meet a variety of dietary requirements and we would welcome the opportunity to learn more about what happened during your stay.

If you would like to make contact please call the Patient Advice and Liaison Service (PALS) on 0800 0193282.

  • {{helpful}} of {{total()}} people think this response is helpful