"If only they were all nice"

About: Freeman Hospital

I recently had to spend some time in the FRH after having surgery, I must say my consultant was brilliant, I see my Consultant at the RVI but had to have surgery at the FRH and stay, initially they thought my stay would be 1 night, but seeing as I was unwell I had to stay longer, the day after surgery. I was on wd 3 and asked the domestics if possible would they not use the bleach as it sets off my asthma, one domestic was lovely and said thank you for telling them, and it was not a problem, the other one, was quite nasty and said well I've never heard that before!! They then stood at the door discussing this with a member of the heath care assistant staff, and this member of staff said, "that patient shouldn't even be here, she is gynea, and should go home, she is only suppose to be here one night." I had just been through surgery, was quite unwell, was in a lot of pain and on extremely strong medication, and hearing this remark made me very upset. Two other patients heard the health care assistant saying this and were quite disgusted by it. I did speak to two staff nurses about this who reassured me, but I felt my care from this health care assistant was in doubt. I did not trust them and would not ask for help if they were around. I hope I never have to encounter anything like this again.

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Response from Freeman Hospital

Thank you so much for taking the time to provide us with your feedback. The issues raised have been discussed with the Ward Sister, Matron and Directorate Manager who would like to offer a heartfelt apology any upset caused by this incident. The Ward staff recall clearly your specific requirements and remember that they made every effort to accommodate your needs, including moving of equipment into the corridor for cleaning, we are sorry that the encounter you described has marred your overall experience while in the care of the Urology Department. We would like to reassure you that this incident has been reviewed with the staff involved to ensure that it doesn’t happen again. We would like to wish you a speedy recovery following your surgery and should you have any further concerns please do not hesitate to contact the Directorate Manager, Miss Jo Noble on 0191 233 7661.

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