"gastro appointment"

About: Rochdale Infirmary

I attended the clinic today for review, at the check in desk I was grilled for personal details in front of a waiting room of patients which included phone numbers address gp, next of kin. Sensing numerous people were listening to my consultation I advised the receptionist that I had provided this information on two previous occasions, to which they replied this is a hospital! I refused to publicly give any further information to which the receptionist said no next of kin then! I was told to sit and then waited 2 hours to be seen! I was concerned about my car park ticket so asked how long I would be and was advised I was in next. I was seen by a registrar, this was my 3rd appointment since 17.2.14 and I still have no diagnosis or treatment. I am unable to have some investigations due to previous trauma and I was made to feel like I was doing something wrong by saying no to an investigation. I have lost 2 stone without trying but when the consultant entered the room they stated there was nothing wrong with me!! I produced pictures, but the consultant dismissed these and also dismissed my thoughts on what I thought was wrong. I tried to fight my corner, stating the unintentional weight loss, but the consultant shrugged their shoulders! I was distraught to think that I would have to go home and continue to suffer! I asked the consultant to try medication and I would buy it, but this was refused! In tears I left. I have been to previous appointments with this consultant and spoken to the back of their head whilst they spoke into a dictaphone or spoke to the nurse regarding me. I sat there unsure of what was happening and was asked to leave the room. I have rang the consultant's secretary for the complaints procedure but there has been no phone call back. What an absolutely horrendous service from start to finish! When I do get a diagnosis I will take it as far as I can down the complaints procedure. Avoid!

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Response from Rochdale Infirmary

We are sorry to read your comment regarding your visit to the Gastrointestinal and Liver department at Rochdale Infirmary. If you wish to discuss your concerns, please contact the Patient Advice and Liaison Service (PALS) on 0161 604 5897. We will also forward your comment to the department manager to address your concerns.

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