"10 hours of waiting still no result"

About: The Royal London Hospital

Yesterday I went to A&E because I slipped and fell on my back and the pain was unbearable that I was afraid my bones were broken. After waiting for 1 hour, a doctor came to take me in to examine. They were extremely rude and did not show any sympathy towards me. They were not gentle and seems very rushed. After that, they suggested me to have an X-ray but then the X-ray staff said that I need to have a blood test before the Xray. Took them 1 hour to take my blood and they let me waited 4 more hours for the blood test results. They told me it only takes one hour but it was 4! Then after waiting another hour for Xray they said to wait 2 more hours for the xray results. At this point I already give up. I took my belongings and go home and not even a nurse notices me. All the staff was extremely unhelpful and everytime I saw them stand in groups to chit chat about dating and movies. I was so frustrated for waiting for 10 hours with no result and the staff was just very relaxed. Since there were not many patients, I don't understand how it took so long. The services are the worst among all the hospitals I have been in. Doctors are rude and staff just sit and do nothing basically. The worst experience in my life. I feel like since it is free the staff are doing me a huge favor so I am not allowed to complain. Trust me if you come here, you will go through the same experience so save yourself and go somewhere else or even pay a little money for private hospital where they respect the patients and work more efficiently.

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Response from The Royal London Hospital

We're very sorry to hear you found some members of staff rude and unhelpful during your visit to the emergency department. We expect our staff to act in a caring, polite and professional manner so we are sorry to learn you experienced otherwise. Thank you for taking the time to provide your feedback, it will be shared with the emergency department. We do hope you are recovering well. Kind regards Barts Health NHS Trust

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