"Hospital Comment"

About: Royal Preston Hospital

I have been on many wards with various family members and connected with my occupation and always come away in a state of disbelief on how wastful and bad mannered some of the staff are, however after a day on RAU my faith has beed restored, every single member of staff were fantastic, a good mixture of professionalism, friendliness and a lot of care, the Sister and their team really are the best, a family atmosphere making a boring day go rather well(even the fish incident) keep up the fantastic work and theres a lot of staff at RPH that could learn from you all

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from Rhona Hartley, Head of Patient Experience and Customer Care, Lancashire Teaching Hospitals NHS Foundation Trust

Thank you for taking the time to provide your feedback. I'm sorry to hear of your previous experiences, but am pleased to hear that your recent experience in the RAU was of the standard we would want for all our patients. Please be assured that your kind comments have been shared with the staff concerned.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful