"Visiting Family from Germany"

About: Burnley General Hospital

My daughter and I popped over from Germany for the weekend, however, my daughter had a terrible eye infection (ulcer) this was treated in the eye department on the Friday night, the Dr saw us although they had officially finished work for the day. The service from the front desk, to the nurse, to the first dr, who then got us to see the eye specialist was out of this world excellent.... Thank you to all those who helped us, the friendliness was amazing, it was so comforting to know that we were in safe hands. I even talked to the security officer at the door, who, also was very friendly. From my daughter and me, we thank you so very very much, her eye is much better and she is on the mend.

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Response from Burnley General Hospital

Dear Anonymous Many thanks for your feedback on your experience of our Urgent Care Centre at Burnley General Hospital and the eye ward that ended up seeing you on the Friday night, and thank-you for taking the time to email your thoughts on their care for your daughter. I will make sure your appreciation is passed onto the team who will be very pleased to hear that your recent experience with us was really positive as we always strive to deliver safe, personal & effective care. I do hope your daughter's eye is healing well. If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a good visit for you we would really value this so that we can try to make it like this for every patient visiting our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 734471 or email me on wendy.stobbs@elht.nhs.uk. Or if you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk Many thanks again for commenting and best wishes to your daughter on her continued recovery Wendy Stobbs, Senior Patient Experience Facilitator

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