"Clerical disorder"

About: Western Eye Hospital

After surgery I was advised that should any problems occur between regular clinic visits I should attend the A&E dept. On two occasions this has become necessary and on both visits I have supplied my hospital number and my Nhs number when asked by the receptionist " have you been to the hospital before". On both occasions I have had to explain in detail my operations and my medications to the Nurse and then the Doctor. Why not get my records. This would save time and avoid potentially serious misunderstandings as my explanations are those of a layman whilst the details held in my medical record are more exact. Also by the simple expedient of updating my medical record in "real time" the Consultant running the Clinic and their team would be aware of what has happened without my having to tell them, again in lay mans terminology. It would seem to be a simple enough issue to resolve. 1- patient books in and is asked if they have attended or are a under the care of the hospital 2- patient answers yes 3-patients records/file is obtained As the hospital keeps hard copy file folders why is this not done.

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