"Maximum reached by 10:30 am"

I was referred to the Eye Clinic from a walk in clinic with a suspected scratch on my cornea. I arrived at 10:30 and was given card 1 for the que. They took 5 people before me and then finally saw me at 12:00, only to inform me they reached their daily cap of people they could see. They told me that I should go to Moorfields, becuase it did seem serious. It's absolutely appalling that you can arrive at 10:30 and can't be seen when they don't close until 15:00. So dissapointed in the service I received. I'm not sure why at 10:30 the man didn't inform me of this.