"Treatment for my chest pain"

About: Dewsbury & District Hospital / Accident and emergency Pinderfields General Hospital / General medicine Yorkshire Ambulance Service NHS Trust / Emergency ambulance

(as the patient),

At the end of February, I awoke at about 3 am with severe chest pain which spread outward and upward into my jaw and soon became even worse, I woke my husband who rang 999, an ambulance was dispatched and quickly arrived at my home. I was taken to Dewsbury A&E the ambulance crew were very competent and reassuring.

At A&E I was given various tests and some pain relief. Then transferred to the MAU where the cardiac nurse came to see me and said I would be transferred to the CCU where I was monitored until I was transferred to Pinderfields at 6pm a few days later. The staff on the CCU were all very efficient and friendly, the bed a little bit uncomfortable, the food was enjoyable and hot, everything was clean and well maintained.

At Pinderfields I was taken to a single room, the bed was not made up the ambulance lady did it. No one came to see me for 1 ¾ hours. The nurse was clearly very busy, introduced herself, took my blood pressure, attached me to monitor and left. I was on my own. The next morning breakfast came about 08: 40, at the same time a doctor came to ask me some questions, my tea went cold. At 10: 30 another Dr came at the same time as mid morning drink I did not get one. By 11: 10! I was becoming distressed and weepy. At lunch time I was supposed to have a light meal as I was scheduled to have an angioplasty during the afternoon, they brought me minced beef pie, potatoes and vegetables; I did not eat it but had some pudding.

Finally I was taken to the Cath lab and underwent angioplasty and insertion of a stent, following that I was taken to CCU at Pinderfields, in a four bed bay with caring attentive staff, although my recovery was not straightforward I was extremely well cared for and was discharged home a few days later, fully informed of my treatment and after care.

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Response from Anne-Marie Haigh, Quality Co-ordinator, Yorkshire Ambulance Service NHS Trust

Thank you for taking the time to give this feedback and your compliment about the Yorkshire Ambulance Service staff.

If you would like us to pass on your compliment to the individual ambulance staff that cared for you, please email our Patient Relations Department patient.relations@yas.nhs.uk,. Please include your name, date and address of where the incident took place so that we can identify the staff.

Thank you again. Please accept our best wishes and we hope you have recovered well.

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Response from Paul Jepson, Patient Liaison Manager, Mid Yorkshire Hospitals NHS Trust

Dear Plaid565

Thank you for providing this feedback. We are pleased that you were happy with the care you received and apologise for the catering "hiccups" you encountered. We hope you enjoy a speedy and uneventful recovery.

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