"Waiting Time in A&E for 4.5 hours without Pain Relief"

About: Heartlands Hospital / Accident and emergency

(as the patient),

After being brought in by Ambulance Car I was asked to wait in A&E. I did this for 5 hours before being seen finally by a doctor and then given pain relief.

There was no triage nurse on duty so I sat in pain for this extensive period of time.

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Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear Declan

Thank you for taking the time to post your comments regarding your recent experience at Heartlands Hospital, your feedback is extremely valuable to us. I am sorry to read of your experience, that you were left in pain without being triaged, and I would like to look into this in more detail.

Can I please ask you to contact me directly so that I may obtain some more information from you, to enable me to identify you on our system?

You can call me on 0121 424 0808 or by email: marie.helebert@heartofengland.nhs.uk.

I look forward to hearig from you.

Kind Regards

Marie Helebert

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