"My wifes stay in hospital"

About: Kettering General Hospital

My wife came to hospital on 21/03/15 with servere pain and bledding heavily, she was 12 weeks and 4 days pregnant. the staff at a and e were brilliant. the on call gynoglogist was, well without being rude, useless. we had explained my wife was passing clots they said oh ok i need to examine you. once examining my wife, they decided to tell us we were passing clots! They had no compasion. They asked my wife have you passed any baby parts or just clots. am sure they could have been alittle more sensitive with the question? My wife was then admitted to maple ward were most of the nursing staff were lovely and tentive to my wife, very sympathetic especially the night nurse who made my wifes night bearable. they allowed me to stay with my wife as she was in lots of pain and emotional. The next day another nurse was just as nice. They managed to get my wife to giggle a little. The communication between departments is shocking staff were asking my wife question about being pregnant then realising she was losing the baby and we arnt aware staff were telling her the baby was dead but then staff were saying they were not sure once it had been clarified my wife was having a d&c a gynocologist came in with the consent form for my wife to sign explained everything with no sympathy then asked my wife to sign a form about what she would like to do with the products once removed products! To me and my wife that was our baby! Not a product! once my wife had the procedure me and her mother went to see her and a nurse told us to go back to day room and wait as my wife handed over by the nurse. it was how she said it that made me mad. we were then told we had to leave my wife for a couple of hours, but i feel that was a time when she needed us most as it had hit her there was no baby anymore. when i returned for my wife she was in a state as she had had nothing but time to think about everything that had happened. for someone who not experienced this before it was horrible for her and doctors need to be more sympathetic with patients. i know they deal with all the time but paitients don't! There needs to be more communiction as well

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Response from Kettering General Hospital

It is with great regret that I read about the experience of both you and your wife during her recent admission to Maple ward. Firstly I would like to apologise for the distress this has caused you both. As a ward, we work hard to provide a high standard of care and compassion to our patients and their families but it is clear from your comment that this was not the experience you both had. If you would like to discuss the concerns you have raised in more detail, please contact me on 01536 492911/493555 when and if you feel able to. I have shared your comments with the team. Laura Chambers Matron Gynaecology Wards

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