"I hope we never lose this service"

About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a relative),

My husband is diabetic and he fell in the house when he had a hypo. I called 999 as I didn’t know what else to do. 3 medics came and gave excellent care, they gave him a thorough check and made sure he was completely OK before they left. They also made sure I was OK.

Unfortunately my husband had a further hypo in the early hours of the following day, he fell in the bathroom and I had to call the ambulance. The gentlemen were lovely, reassuring me again and again that I was quite right to call them and not to worry. They stayed with us until my husband had fully recovered – they were so kind, caring and attentive. I hope we never lose this service.

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Response from Sara Coburn, Patient Engagement Manager, Governance, South Western Ambulance Service Foundation Trust

Hi Jazz554

Thank you for taking the time to share your experience. I hope your husband is recovering well.

It is always rewarding to hear that our staff are continuing to provide excellent care to our patients when they need us most.

We would like to pass your kind comments onto the ambulance crew who came out to care for your husband. May I ask you to contact my colleague Mike Smale via either plaudits@swast.nhs.uk or 01392 453831 at your convenience and he can take some information from you to help us identify the staff involved and ensure they are recognised for the care they gave.

Thank you again for providing feedback on our service.


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Response from Peter Brain, Volunteer, Healthwatch Devon

Dear 'Jazz 554'

The comments and responses on the web-site of Patient Opinion are shared with us at Healthwatch. Thank you for posting your comment.

This experience you describe was reassuring to you and your husband; we wish you both well.

More generally we are building a picture of the provision of services in Devon and these comments will help the NHS and other providers develop and improve their services.

If you wish to discuss any health or social care issues with us in confidence, including seeking advice or information about services, please call 0800 520 0640, or email info@healthwatchdevon.co.uk or go on-line to www.healthwatchdevon.co.uk.

Yours sincerely

Peter Brain


Healthwatch Devon is the consumer champion for Health and Social Care in Devon.

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