"Thank you so much!"

About: Gloucestershire Royal Hospital

To say I was a little nervous about attending the GR Day Unit to have an operation was an understatement, but as soon as I arrived I was put at ease by the friendly nurses and doctors. The care given was incredible and I cannot recommend highly enough. The only minor negative was the person on reception - people attending the day care unit are naturally going to anxious and nervous. This receptionist's attitude was rude and lacked compassion. Rather than saying "good morning" in a nice tone they just said "coming to collect your letters". A shame really as this person was front of house representing the whole unit.... They didn't do the place justice! Anyway - so impressed with the work of the doctor, the assistant doctor and the anaesthetist who worked on the 20.3.15 - what a huge credit they are to the NHS and I felt privileged to receive treatment from them! Thanks again - would be grateful if you could pass on my thanks ??

Story from NHS Choices

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Response from Gloucestershire Royal Hospital

Hello, Thank you for sharing this feedback with us. It's great to hear about your largely positive experience of the day surgery unit and we will certainly pass your comments on as requested. Best wishes The team at Gloucestershire Hospitals NHS Foundation Trust

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