"Elderly mother in law with long wait for discharge"

About: Royal Blackburn Hospital / Older people's healthcare

(as a relative),

After being told by the doctor (ward c10 ) that she could go home, at 10 am we arrived to take my mother in law home at 2pm visiting time we had her husband who is 83 with us, we was told she could go home once the discharge letter had been done and her medication was ready.

The tablets she was waiting for may I add was 1 tablet, that's one box of tablets, at 4-30 nothing was done and nothing was ready. I must add my wife was with me who is a HCA and had a night shift to go to.

The nurses exct was informed of this, at 7-30 pm we was still waiting. I had to arrange for my mother in laws grandson to come and pick her and her husband up on there way back from Blackpool as I had to leave to take my wife to work, who had been here all day may I add.

My mother in law was finally given her tablets and letter which I might add was with a porter apparently, as the pharmacy had shut at 6pm. My mother in law was allowed to leave and go home at last at 8-45pm.

I think that this is not acceptable and after being told at 10am as well makes it even worse. My 83 year old father in law was there since 2pm and not once was he or us given an explanation as to why it was taking so long and he was not offered a drink or anything in all that time.

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Response from Royal Blackburn Hospital

Many thanks for your feedback on your experience of our pharmacy services, and thank-you for taking the time to do so. I am very sorry to hear that your recent experience with us wasn't what you expected as we always strive to deliver safe, personal & effective care. I am sorry that your father in law was not offered any explanation or a drink during his long wait for your mother in law's discharge. Pharmacy are working with with our ward teams in improving the discharge presription and dispencing process though we are aware there are still delays when the hospital is very busy. If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a poor visit for you we would really value this so that we can try to improve things for every patient visiting our hospitals and services. You can either contact me (Meg Davey) on 01254 733698 or email me on Margaret.davey@elht.nhs.uk. If you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk Or if you prefer you can discuss further any concerns you may have about our services with our East Lancashire Hospitals Trust Customer Relations team on 01254 733700 or complaints@elht.nhs.uk who can advise you of your options in raising these concerns further.

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