"Feeling let down"

About: Sunderland Royal Hospital / Neurology

(as the patient),

I was under a neurologist at Sunderland Royal infirmary and was being reviewed annually. Last year however I didn't get an appointment and when I queried it the cause was that the consultant that I was under had left. I went back to my GP who contacted the neurology dept for me and I was sent an appointment, with a Doctor that was almost 3 months away!

By this time it is 2 years since my last review. Unfortunatly in the meantime my condition has worsened to facial paralysis, severe migraines and a weakness down the right side of my body. My GP agreed that I couldn't wait 3 months to be seen and contacted the neurology dept at Sunderland Royal again.

The response from the Doctor was that even though these symptoms were new to me the doctor didn't feel that it warranted moving my appointment forward any and I would just have to wait to be seen.

How normal is facial paralysis combined with severe migraines with a weakening down one side of the body?

I just can not believe the flippancy and arrogance of the person.

Would they like to suffer with these symptoms for 3 months without being treated?

If it was a member of his family would he feel the same! I don't think my employer thinks of it the same way the doctor does and it's my taxes that I work hard for that pay their wage.

With my condition it's a fight everyday to do day to day things and to go to work, as I want to remain independent however it's Doctors like this that give the NHS a bad name and make it even harder for me to keep working.

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Response from Andrea Hetherington, Deputy Head of Corporate Affairs, City Hospitals Sunderland NHS Foundation Trust

I'm sorry to hear that you have encountered problems in obtaining a review appointment. If you contact our Help and Advice Service, I will ask them to speak to the department again to see if there is anything that can be done to secure an earlier appointment or to obtain a contact number in case a short notice cancellation is available.

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Response from Sunderland Royal Hospital

Please accept our apologies for the delay in responding to your review however this has only recently been sent to us via the NHS Choices website (I understand you posted your comments on the Patient Opinion website). We are sorry to hear of your experience and would like to apologise for any distress this delay has caused. If you would like us to look into this for you, please contact the Help and Advice Service using the details below. They will be able to liaise with the relevant team on your behalf. Email: Helpandadviceservice@chsft.nhs.uk Telephone: 0191 569 9855 or freephone 08005876513

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